Privacy Policy

1. Introduction

Welcome to Novamax ("we," "our," or "us"), developed by Bhoomi Tech Zone. As part of the Digital Help for Humans Foundation initiative, Novamax is a comprehensive healthcare services platform that connects you with hospitals, doctors, medical stores, and free health camps.

We are committed to protecting your privacy and ensuring your personal and health-related data is handled with the utmost care, transparency, and in compliance with applicable healthcare privacy regulations.

By using Novamax, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our application.

2. Information We Collect

As a healthcare services platform, we collect various types of information to provide you with quality medical services:

2.1 Personal Information

• Account Information: Name, email address, phone number, date of birth, gender, and profile picture.
• Identity Verification: Government-issued ID documents for membership verification.
• Emergency Contacts: Contact details of family members or emergency contacts you provide.

2.2 Health-Related Information

• Medical History: Health conditions, allergies, past diagnoses, and ongoing treatments you choose to share.
• Appointment Details: Information about your doctor appointments, consultations, and medical visits.
• Prescriptions: Prescription details and medication information when you use our pharmacy services.
• Health Camp Participation: Records of your participation in free health camps and health screenings.
• Consultation Notes: Notes and recommendations from doctors (stored securely with your consent).

2.3 Location Data

• Precise Location: Real-time GPS location to help you find nearby hospitals, doctors, and medical stores.
• City/Region: General location information for showing relevant healthcare facilities in your area.

2.4 Payment and Transaction Information

• Payment Details: Transaction history for consultation fees, membership payments, and medical store purchases.
• Wallet Information: Digital wallet balance and transaction records.
• Membership Details: Subscription plans, membership benefits, and renewal information.

2.5 Device and Usage Information

• Device Information: Device model, operating system, unique device identifiers, mobile network information.
• App Usage Data: Features accessed, search queries (hospitals, doctors, specializations), time spent, and interaction patterns.
• Photos: Profile pictures and identity documents you choose to upload.

3. How We Use Your Information

We use the collected information for the following purposes:

• Healthcare Services: To connect you with hospitals, doctors, and medical facilities, and facilitate appointment scheduling.
• Medical Records: To maintain your medical history and provide continuity of care across different healthcare providers (with your consent).
• Pharmacy Services: To process prescriptions and connect you with nearby medical stores.
• Health Camps: To notify you about free health camps and community health programs in your area.
• Personalized Recommendations: To suggest relevant doctors, specialists, and healthcare facilities based on your health needs.
• Account Management: To manage your account, membership, and subscription services.
• Communication: To send appointment reminders, health tips, service updates, and promotional offers (with your consent).
• Payment Processing: To process consultation fees, membership payments, and pharmacy purchases.
• Analytics and Improvement: To analyze app usage patterns and improve our healthcare services.
• Safety and Compliance: To prevent fraud, ensure platform security, and comply with healthcare regulations.

4. Information Sharing and Disclosure

Your health information is sensitive and confidential. We share your information only in the following circumstances:

• Healthcare Providers: With hospitals and doctors you book appointments with, to facilitate your medical consultation.
• Pharmacies: With medical stores for prescription fulfillment (only prescription-related data).
• Health Camp Organizers: With organizers of free health camps you register for.
• Payment Processors: With secure payment gateways to process your transactions.
• Service Providers: With cloud hosting, analytics, and notification service providers (under strict confidentiality agreements).
• Legal Requirements: When required by law, health authorities, or court orders.
• Emergency Situations: To your emergency contacts in case of medical emergencies.
• With Your Consent: When you explicitly authorize sharing with specific parties.

We NEVER sell your health information to third parties for marketing or advertising purposes.

5. Data Security

Given the sensitive nature of health information, we implement industry-leading security measures:

• Encryption: All health data is encrypted in transit (SSL/TLS) and at rest using AES-256 encryption.
• Access Controls: Strict role-based access controls ensure only authorized personnel can access health records.
• Secure Storage: Health data is stored on HIPAA-compliant cloud servers with regular backups.
• Audit Logs: All access to health records is logged and monitored for suspicious activity.
• Data Anonymization: Analytics and research data is anonymized to protect patient identity.
• Regular Security Audits: Periodic security assessments and vulnerability testing.
• Staff Training: All team members undergo healthcare privacy and data protection training.

However, no system is 100% secure. While we use commercially reasonable security measures, we cannot guarantee absolute security of your data.

6. Data Retention

We retain your information for different periods based on legal and operational requirements:

• Account Data: Retained while your account is active and for 3 years after account closure.
• Medical Records: Retained for 7 years as per medical record-keeping regulations.
• Appointment History: Retained for 5 years for continuity of care and legal compliance.
• Prescriptions: Retained for 7 years as per pharmaceutical regulations.
• Transaction Records: Retained for 7 years as required by financial regulations.
• Emergency Contact Info: Retained while your account is active.

After the retention period, data is securely deleted or anonymized for statistical purposes.

7. Your Rights and Choices

You have the following rights regarding your personal and health data:

• Access: Request a copy of your health records and personal data we hold.
• Correction: Request correction of inaccurate or incomplete health information.
• Deletion: Request deletion of your account and data (subject to legal retention requirements).
• Data Portability: Request transfer of your medical records to another healthcare provider.
• Restrict Processing: Request restriction of processing your health data in certain circumstances.
• Withdraw Consent: Withdraw consent for data processing where consent was the legal basis.
• Opt-Out: Unsubscribe from promotional communications while still receiving service-related notifications.
• Account Download: Download a copy of all your data from the app settings.

To exercise these rights, contact us at privacy@bhoomitechzone.com or use the in-app settings.

8. Location Services

Our app requires location access to help you find nearby hospitals, doctors, and medical stores. You can control location permissions through your device settings. Disabling location may limit your ability to discover local healthcare facilities.

9. Children's Privacy

Novamax is intended for users aged 18 and above. We do not knowingly collect health information from children under 18 without parental consent. Parents/guardians may create profiles for their children under their supervision.

10. Third-Party Services

Our app may contain links to hospitals' websites or other healthcare resources. We are not responsible for the privacy practices of these third-party services. Please review their privacy policies before sharing information.

11. Healthcare Data Compliance

We are committed to complying with applicable healthcare privacy laws and regulations, including but not limited to data protection standards for medical information. All healthcare providers on our platform are required to maintain patient confidentiality.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your health data in accordance with this Privacy Policy and applicable laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be notified through the app or email. We encourage you to review this policy periodically.

14. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your health data:

• Privacy Inquiries: privacy@bhoomitechzone.com
• General Support: support@bhoomitechzone.com
• Company: Bhoomi Tech Zone
• App: Novamax - Digital Help for Humans Foundation
• Package: com.bhoomitechzone.novamax